FAQs

The type of Assembly required for your order is specified as part of individual product attributes and could be one of the following:

No Assembly required – Product is delivered pre-assembled and does not require any assembly at the specified order destination.

Assembly Required – Product requires Carpenter Assembly or professional service. In case we service your location, we will organize the Carpenter within 24 hours of getting the request.

All furniture products are either made by the artisans using high quality raw materials or are manufactured by large brands in their state of art facilities. We offer warranty for most of our furniture products.

Solid wood refers to the primary or base material of the product. Specific products and certain designs may have secondary material. These materials may be used in back panels or storage base or shutters.

We offer full customization to our customers. The products can be customized according to the customer’s needs and satisfaction.

We try our best for you get what you see. However, due to factors like studio lightings and

screen resolution which differ from device to device, there is a possibility of minor differences perceived in color. Fabric colors may also vary basis exposure to light in your surroundings and placement in your house.

In case you have questions about a product, please write to us and we will get back to you within 24 hours. You can also contact us via phone call on working days and between our working hours.

For a superlative customer experience, we have decided to deliver each product personally.

• Products are typically dispatched within a day of order confirmation.
• All the products are transported and delivered using our on delivery network.
• While we try to ensure that the product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, please do not worry.
• Get in touch with us for the latest update on your shipment if we have already not gotten in touch with you.
• For customized orders, the estimated delivery time is 12 – 15 days starting from the day of ordering.

Products delivered are free of charge. Although any additional charges like Octroi, entry taxes, etc are to be paid by the sellers. When you will be ordering a product, we will indicate whether we deliver to your pin-code or not.

We try our best to deliver your product before you can even think i.e. well within 10 days of your order. In a few cases however, we take closer to our promised 12 – 15 days for delivery. In such cases, we proactively call / email the customer to inform them of the status of their product and where it is in transit. In the rare case when you have not received any communication from us for 10 days after order do give us a call on the number mentioned, or email us at contact@topmostfurnitures.com

Please check for all the following items when the product is delivered to you:

• Please check on all external surfaces across the product for any breakages, cracks, chip-offs, unfinished patches, or borer / insect infestations.
• In case there is some dust or a lack of shine, our team will be able to fix this immediately by applying a coat of wood polish or by rubbing the surface with a cloth; this is an accepted industry-standard method for cleaning the surface / polishing it.
• For all products that involve assembly, please ensure that the delivery team assembles the product so you are sure that all nuts and bolts are present and they fit well.
• For all products that require wall installation, kindly decide prior to the delivery team’s visit on the exact location in your house where you would want to place your product, and instruct the delivery team to fix the product; please ensure that you have taken all necessary approvals prior for any drilling etc. that may be required to fix wall items in your apartment / home.
• For all products kept on the floor, ensure that the product stands steady and straight. In case there is an uneven leg (less than 5 mm difference), then our team will install bushes at the foot of that leg to balance the product better; in case the uneven leg is more than 5 mm, then we will take the item back to provide a replacement (or a repair) based on extent of change needed.
• For all seating products, kindly sit on the item to ensure that the structure is stable with your weight on it.
• Wood has natural qualities such as differing grain patterns, minimal stain differences and small knots – small knots which structurally don’t impact the product will be fully filled with putty and polished to make sure that they don’t hamper the product; knots that alter structural stability of the product would be rejected at the quality control stage; differing grain patterns and stain differences are generally acceptable on hard wood products
• Hard wood products may expand slightly during the summer months because of which some drawers may get stuck. This is normal, and nothing to be worried about.
• Reach out to our customer care team with your request, and our after-sales service team will come by and minimize the expansion.
• Once the product is delivered and our delivery team leaves your location, we will be able to only honor manufacturing defects and other fair usage breakages as outlined in the warranty policy.

We work with sellers who have highly specialized quality control measures that ensure the product is up to our standards when you receive the product. In case you receive a damaged product (damage as defined above), please bring it to the notice of the delivery personnel immediately. In case you notice an issue later, please call us or write to us at contact@topmostfurnitures.com
Our team will assess the damage and get back to you. Depending on the degree of damage, we will either repair the product, or offer you a replacement.

We take great pride in all the designs we create and curate. In the rare case that you do not like the product, or are unable to make space for it, you may cancel the order. Please note, we will not be able to process cancellation requests after the order is delivered.

A restocking fee is applicable for all order cancellations. If the products are made to order, we do not offer exchanges or cancellations. If you cannot accept delivery of your product, you will forfeit the advance order fee paid.

NOTE

• Once we have delivered the product and left the customer’s premises, we will not be able to accommodate any cancellation or replacement requests (other than as covered by the product warranty). We recommend that customers be present at the time of delivery to check for any possible manufacturing defects. Should there be any, please inform us. Our delivery staff will assist you with any questions you may have.

Topmost Furnitures ensures that every transaction you conduct with us is in a safe and secure environment. We value the trust you place in us. Please read this document on payments and how we ensure security.

• At Topmost Furnitures you can shop with any of the following options:

1. Visa/MasterCard Credit Cards.
2. Debit card for more than 50 banks.
3. Cash (while ordering).
4. Cheque Payment.
5. Cash on delivery.

For Credit Cards keep your card which has the details of card holder name, number, CVV and expiry date. Apart from this you also need to have your 3D secure password / OAC.
For Debit Cards keep your card which has the details of card holder name, number, CVV and expiry date. You will be redirected to the bank site for 3D secure authorization. So keep your OAC or IPIN handy as well.

Absolutely, shopping with us is completely safe.

Topmost Furnitures does not collect or store your account information at all.

We will never request you to share any of your payment details over email or over phone.